Privacy Policy

1. About This Policy

Williamsburg Property Services ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting an enquiry, you consent to the practices described in this policy. If you do not agree, please do not provide your personal information through this website.

2. What Information We Collect

We collect personal information only when you voluntarily provide it through our contact and booking form. This may include:

• Full name (first and last)
• Email address
• Phone number
• Property address
• Service requirements and property size
• Preferred service date and pricing preference
• Any additional details you include in the message field

We do not collect sensitive information (as defined under the Privacy Act), financial information, payment card details, or government identifiers through this website.

3. How We Collect It

We collect personal information directly from you when you:

• Submit the contact or quote request form on our website
• Contact us by phone or email directly

This website does not use cookies, tracking pixels, analytics scripts, or any third-party tracking technology. No personal information is collected passively from your visit.

4. Why We Collect It — Purpose of Collection

We collect your personal information solely to:

• Respond to your enquiry or quote request
• Arrange and confirm cleaning or property maintenance services
• Contact you regarding your booking, scheduling, or service details
• Send a service confirmation or follow-up where requested

We will not use your information for any purpose other than those listed above without your prior consent.

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information to any third party.

We may disclose your information to third parties only in the following limited circumstances:

• Service providers: Third-party tools used to receive and process your form submission (such as an email delivery service). These providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
• Legal obligations: Where we are required to disclose information by law, court order, or government authority.

We do not disclose personal information to overseas recipients.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Serving this website over HTTPS (encrypted connection)
• Implementing security controls including Content Security Policy, security headers, and input validation on all form submissions
• Limiting access to personal information to staff who need it to perform their role

When your personal information is no longer needed for the purpose for which it was collected and there is no legal requirement to retain it, we will take reasonable steps to destroy or de-identify it.

7. Your Rights — Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any personal information that is inaccurate, out of date, or incomplete
• Request that we delete personal information we hold about you, subject to any legal obligations to retain it

To exercise any of these rights, please contact us using the details in Section 9. We will respond within a reasonable time and at no charge to you.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Contact Us

For any privacy-related queries, access requests, or complaints, please contact us:

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will always be available on this page with the date of last update shown at the top. We encourage you to review this policy periodically.